Return & Refund Policy
At PureNGreen, we take great care to deliver fresh, high-quality, and hygienically packed products to our customers. Due to the nature of our products, please read our return policy carefully before making a purchase.
Non-Returnable Products
All products sold on purengreen.com are edible/consumable items.
For safety, hygiene, and quality reasons, we do not accept returns or exchanges once the order has been delivered.
Damaged or Incorrect Items
We understand that issues can occasionally occur during transit. A refund or replacement may be considered only in the following cases:
You received a damaged product
You received an incorrect item
The product was missing from the order
How to Raise an Issue
To be eligible for a replacement or refund:
Contact us within 24 hours of delivery
Share clear images or videos of:
The product
The outer packaging
The invoice
Email us at support@purengreen.com
Our team will review the request and notify you of approval or rejection.
Refunds (If Approved)
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original mode of payment
Cancellation Policy
Orders can be cancelled before dispatch only
Once the order has been shipped, it cannot be cancelled or refunded
Contact Us
For any questions related to returns or refunds, please contact us at:
📧 support@purengreen.com