Thank you for shopping with us! We strive to provide high-quality products and exceptional service. As a food e-commerce platform, please review our Non-Returnable Policy carefully:
- Non-Returnable Items Due to the nature of our products, all food items are non-returnable. Once an order is placed and processed, it cannot be returned or exchanged for any reason. This policy ensures the safety, hygiene, and quality of all our products.
- Damaged or Incorrect Items In the event that you receive a damaged or incorrect item, please contact us immediately at support@purengreen.com. You must notify us within 48 hours of receiving your order to be eligible for a resolution. We may ask for photos of the damaged product or packaging to assist in the process.
- Cancellation Policy Orders can be canceled before processing begins. If you need to cancel an order, please contact us within 30 minutes of placing it. Once the order has been processed and shipped, it cannot be canceled.
- Refunds Refunds are only issued for orders that were canceled prior to processing, or if the product is deemed damaged or incorrect upon delivery. Refunds will be processed to the original method of payment.
- Exceptions We may review exceptions on a case-by-case basis. If you have any concerns regarding your order, please reach out to our support team, and we will do our best to assist you.
- Food Safety and Hygiene We adhere to strict food safety standards, and for health reasons, we cannot accept returns on perishable goods. Your safety and satisfaction are our top priorities, and we hope you understand the importance of these precautions.
By placing an order with us, you acknowledge and accept this Non-Returnable Policy. Thank you for your understanding and support!
For further inquiries, please contact us at support@purengreen.com